OZI Return & Customer Service Policy

We want you to experience the full value. Real patterns, meaningful insights, more calm mornings.

Customer Service

  • Contact us at service@ozisleep.com
  • We respond within2 business days
  • All communication is handled by human support staff (no AI or automated responses)

Returns and Refunds

The 60-Day Money-Back Guarantee

Use OZI for two full months. If you're not waking up with more clarity, return it for a full refund. No questions asked.

Defective Products

If your product arrives defective, or develops a defect during use, please contact us. We'll make sure it's taken care of through repair or replacement.

How to Start a Return

  • 1 Email us at service@ozisleep.com within your return window.
  • 2 Include your order number and let us know why you'd like to return.
  • 3 We'll send you clear instructions and help coordinate shipping if needed.

Note: The 60-day return window is based on the delivery confirmation from the carrier.

Refund Timing

  • Refunds are typically issued within5-10 business days.
  • Timing may vary depending on your bank or payment provider.

Additional Notes

  • Returns outside of the 60-day window can't be accepted (unless the issue is a defect).
  • Shipments through freight forwarders or unsupported countries may not qualify for returns.
  • Local consumer rights laws may provide additional protections, which still apply.

Warranty

OZI comes with a manufacturer's warranty. If something goes wrong during this time, just reach out and we'll guide you through the process.

Warranty details to be confirmed.

Contact Us

Have questions? We're here to help.