Refund policy

Return Process

1. Email service@ozisleep.com within the return window.
2. Include your order number and reason for return.
3. Follow our instructions for shipping coordination.
4. The 60-day period is based on the carrier's delivery confirmation date.

Refund Timing

• Refunds are typically issued within 7 business days after we receive and inspect the product.
• Processing time may vary by bank or payment provider.

Additional Notes

• Returns outside the 60-day window are not accepted unless due to verified defects.
• Orders shipped via freight forwarders or to unsupported countries may not qualify.
• Local consumer protection laws may provide additional rights, which remain unaffected.

Warranty

• Covers defects in materials or workmanship under normal use.
• Does not cover damage caused by misuse, improper installation, or unauthorized modification.
• Contact service@ozisleep.com for repair or replacement guidance.